Terms of service

Effective May 15, 2026

Terms of Service

Website terms and conditions of use

These terms and conditions of use are entered into by and between You and DFW PEV Rental LLC dba Electric Ryder Co. (“Company,” “Electric Ryder Co.,” “we,” or “us”). These terms and conditions (“Terms of Use”) govern your access to and use of this website, including any content, functionality, and services offered on or through electricryder.co and our subdomains (“Website,” “website,” or “site”), whether as a guest, visitor, customer, or a registered user, as well as any other websites, applications, interactive features, widgets, and resources offered by the Company through internet websites, mobile devices, or other platforms.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference, and acknowledge reading them. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. Children under the age of 18 are prohibited from using this Website. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements.

Revisions and updates

The Company may revise and update these Terms of Use from time to time in its sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

Accessing the website and account security

You may use the Website for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Website. You agree to use the Website and to purchase services or products through the Website for legitimate, non-commercial purposes only. You shall not post or transmit through the Website any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information about yourself, including your name, e-mail address, username and password, and other personal information. It is a condition of your use of the Website that all the information you provide is correct, current, and complete. You must not impersonate someone else or provide information that is not your own. You agree that all information you provide is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with that policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. The Company has the right to disable any user name, password, or other identifier, or to discontinue service, at any time in its sole discretion for any or no reason, including if, in the Company’s opinion, you have violated any provision of these Terms of Use or our Privacy Policy.

Intellectual property rights

The Website and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website without prior written permission. You must not:

  • Modify copies of any materials from this site.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

Trademarks

The Electric Ryder Co. name, logo, tag lines, and all related names, logos, tag lines, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, tag lines, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Prohibited uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” or “spam.”
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site, or interfere with any other party’s use of the Website.
  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including scraping or copying any of the material on the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious code.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

SMS Communications

Electric Ryder Co. operates an SMS notification program for customers with active service orders. This section describes how that program works, what data we collect, and your rights.

Program purpose

The Electric Ryder Co. SMS program is strictly transactional. We use SMS to send service notifications related to your personal electric vehicle service order — including order confirmations, diagnostic results, repair estimates, status updates (received, in progress, ready for pickup, complete), ETA updates, and replies posted to your service order chat thread. We do not use SMS for marketing or promotional content.

How you opt in

You opt in to the SMS program by either (1) checking the SMS consent box when you create an account or book a service request at service.electricryder.co, or (2) checking the SMS consent box on our in-person service intake form when you bring your vehicle to our shop. In both cases, the consent box is not pre-selected — you must actively check it to opt in.

Message types

Once opted in, you may receive any of the following service-related messages:

  • Order confirmation (we’ve got your vehicle and opened a service order).
  • Diagnostic results.
  • Repair estimate ready for review.
  • Status changes (in progress, ready for pickup, complete).
  • ETA updates.
  • Replies posted to your service order chat thread.

Message frequency

Message frequency varies based on the progress of your service. Most customers receive between 2 and 6 messages per service order. You can adjust frequency preferences in your account settings at service.electricryder.co/settings.

Message and data rates

Message and data rates may apply. Electric Ryder Co. does not charge for SMS messages, but your mobile carrier may. Please contact your carrier with questions about your messaging plan.

Help and opt-out

Reply HELP to any message for assistance, or contact us at team@electricryder.co or (214) 702-9271. Reply STOP to any message to opt out of further SMS notifications. You may also disable SMS notifications at any time from your account settings. After opting out, you will receive a confirmation message and no further SMS messages from this program.

Non-sharing of mobile numbers

Electric Ryder Co. does not sell, rent, or share mobile phone numbers, SMS opt-in consent, or any associated data with third parties or affiliates for marketing or promotional purposes. We share your phone number only with service providers strictly necessary to deliver the SMS program (e.g., our SMS delivery vendor Twilio Inc.), under contracts that prohibit them from using your number for any other purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data we collect for SMS

When you opt in we record: your mobile phone number, the date and time of opt-in, the method of opt-in (web form or in-person), and the version of the disclosure text you consented to. We also retain a log of messages sent to and received from your number for service delivery and dispute resolution.

Supported carriers

The SMS program is available on most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

Questions

Questions about this SMS program can be sent to team@electricryder.co.

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Online purchases — sales of products

All sales of physical products through Electric Ryder Co. are governed by the additional terms in this section. You represent and warrant that you are buying products for your own personal or household use only, and not for resale or export. All purchases are intended for final delivery to locations within the United States.

Your order on the website is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by Electric Ryder Co. or we will not be obligated to sell the products to you. We may choose not to accept any order at our sole discretion, even after an order confirmation is sent to you with your order number and details of the items ordered. Once a purchase order is placed by you, it may be cancelled only with our written consent.

Prices, discounts, and promotions posted on our Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and itemized at checkout. We strive to display accurate price information; however, on occasion we may make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors and to cancel any orders arising from such occurrences.

Terms of payment are within our sole discretion and payment must be received before our acceptance of an order. You represent and warrant that (i) any credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Shipping windows are described in our Shipping Policy; returns and refunds are described in our Refund Policy. Both are incorporated into these Terms by reference. Title and risk of loss pass to you upon transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.

Stock integrity. Electric Ryder Co. never lists a product as in stock that is not physically in our possession. If a checkout flow surfaces a sold-out variant, the variant is unavailable. If something arrives wrong or broken, contact team@electricryder.co within 14 days and we will make it right.

Repairs and service

Electric Ryder Co. provides repair and service work for personal electric vehicles in accordance with these Terms. We use reasonable efforts to meet any deadline(s) specified in the order confirmation, and any such dates are estimates only. You agree to respond promptly to any request from us to provide direction, information, approvals, authorizations, or decisions that are reasonably necessary for us to perform the services.

Drop-offs include a standard diagnostic fee that is credited against the final estimate if you approve the repair. Parts and labor charges are quoted on the estimate before any work starts; the account’s primary user is the one with authority to approve or reject. We do not start work until an estimate is approved.

If either party wishes to change the scope or performance of the services, it shall submit details of the requested change to the other party in writing. We will provide a written estimate of the likely time required to implement the change, any change in fees, and any other impact the change might have. In the event payments are not received after becoming due, we may (i) assess a monthly fee not to exceed 10% of the amount owed and (ii) suspend performance for all services until payment has been made in full.

We represent and warrant to you that we shall perform the services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner. If you report that services did not remedy the issue forming the basis of your request, or that any part(s) used in the services are defective, we shall, in our sole discretion, either repair or re-perform such services, or credit or refund the price of such services at the pro rata contract rate. THESE REMEDIES SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THIS LIMITED WARRANTY.

Any items left with us by you and not retrieved within 30 days of completion of the services may be sold or otherwise disposed of by us without further notice to you.

Disclaimer of warranties

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Electric Ryder Co. does not manufacture the third-party products offered on the Website; those products are covered by the manufacturer’s warranty as detailed in the product’s description and included with the product. Electric Ryder Co. will honor any manufacturer warranty authorized by the manufacturer.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. Personal electric vehicles are inherently risky to ride; nothing on this site changes that.

Limitation on liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, OWNERS, MEMBERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH IT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF FORESEEABLE. The Company’s sole and entire maximum liability, for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you ordered through the Website.

The limitation of liability set forth above shall (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from the Company’s gross negligence or willful misconduct and (B) death or bodily injury resulting from the Company’s acts or omissions.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use.

Governing law and jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the state or federal courts located in Dallas County, Texas. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Waiver, severability, and entire agreement

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

These Terms of Use, our Privacy Policy, our Refund Policy, and our Shipping Policy constitute the sole and entire agreement between you and the Company regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

Notices, comments, and concerns

This website is operated by DFW PEV Rental LLC dba Electric Ryder Co. All notices of copyright infringement, feedback, comments, and other communications relating to the Website should be directed to:

DFW PEV Rental LLC dba Electric Ryder Co.
Carrollton, Texas
team@electricryder.co
(214) 702-9271