Effective May 15, 2026

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Electric Ryder Co. is operated by DFW PEV Rental LLC dba Electric Ryder Co., based in Carrollton, Texas.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in original packaging. You will also need the receipt or proof of purchase. Shipping costs are not eligible for a refund and the customer is responsible for return shipping costs.

How to start a return

To start a return, email team@electricryder.co with your order number and the reason for the return. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns are subject to a 15% restocking fee.

Contact team@electricryder.co with any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Email team@electricryder.co within 14 days of delivery.

Exceptions — non-returnable items

Certain items cannot be returned, including:

• Perishable goods.
• Custom products and made-to-order items.
• Personal care goods.
• Hazardous materials, flammable liquids, and gases.
• Items designated on their product page as non-returnable.

We also do not accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as received, unworn or unused, with tags, and in original packaging. You will need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at team@electricryder.co.

Contact

Questions about returns and refunds: team@electricryder.co or (214) 702-9271. DFW PEV Rental LLC dba Electric Ryder Co., Carrollton, Texas.