Effective May 15, 2026

Shipping Policy

Electric Ryder Co. is operated by DFW PEV Rental LLC dba Electric Ryder Co., based in Carrollton, Texas. This policy describes how orders placed through electricryder.co are prepared, shipped, and delivered.

Order preparation

Please allow 1–2 business days for your shipment to be prepared after the order is placed. We never list a product as in stock that is not physically in our possession, so the item you ordered is already in the building — the prep window is for QA, packing, and label generation.

Where we ship

Shipping is only available within the United States of America. Some carriers and product categories exclude Hawaii and Alaska; if your destination cannot be served, we will let you know before charging your card. International shipping (including to U.S. territories outside the 50 states) is not currently available.

Shipping rates and delivery estimates

Shipping rates are calculated at checkout based on the package’s weight, dimensions, and destination. Delivery time estimates surfaced at checkout are provided by the carrier and are not guaranteed by Electric Ryder Co. Title and risk of loss for the products pass to you upon transfer of the products to the carrier.

Local pickup

If you are local to the Dallas–Fort Worth metroplex, you may select in-shop pickup at checkout for eligible items. We will send a pickup-ready notification to the contact method on file once your order is staged at the shop. Photo ID matching the order name is required at pickup.

Lost, damaged, or delayed shipments

Please inspect your order upon reception. If your package arrives damaged, missing items, or with the wrong contents, contact team@electricryder.co within 14 days of delivery and we will evaluate the issue and make it right. For lost-in-transit packages, we will work with the carrier to file a claim on your behalf; please contact us as soon as you suspect a package is lost so we can act on the carrier’s claim window.

Returns

Returns are governed by our Refund Policy. Customers are responsible for return shipping costs, and original shipping costs are not eligible for a refund. If your return is accepted, we will send you a return shipping label along with instructions on where to send your package.

Contact

Questions about a shipment, delivery, or carrier: team@electricryder.co or (214) 702-9271. DFW PEV Rental LLC dba Electric Ryder Co., Carrollton, Texas.